• Do you ship to the United States?
  
  Yes, we ship custom pieces safely to the U.S. through trusted international couriers.
  
  
• How much is shipping and how long does it take?
  
  Shipping costs depend on weight, destination, and courier service (standard or express). Standard international shipping usually takes around 5-9 business days.
  
  
• Do you ship to other countries?
  
  Yes. We ship worldwide. If you’re unsure about delivery to your location, simply message us and we’ll confirm.

• How do I start a custom order?
  
  You can submit your request through the “Custom Jewelry Inquiry” form, or message us directly for one-on-one consultation.
  
  
• Can I share my design ideas via direct message?
  
  Absolutely. We encourage private messaging to discuss your design vision, materials, budget, and details before we start the process.

• How long does production take?
  
  On average, 2–4 weeks depending on complexity and material availability. Some intricate designs may take longer.
  
  
• Can I change my design after confirming?
  
  Changes can be made during the design stage. Once production begins, major changes aren’t recommended as they may delay the order.
  

• What if my item arrives damaged or defective?
  
  If there are any quality issues, contact us within 7 days with photos and details. We’ll arrange a replacement, repair, or refund solution.
  
  
• Can I return or exchange a custom piece?
  
  Because each piece is made to order, custom jewelry is non-refundable. However, if there’s a manufacturing fault or shipping issue, we will take care of it.

• Do you offer gift wrapping or personalized notes?
  
  Yes. We provide luxury packaging and can include a handwritten note upon request.
  
  
• Do you handle bulk or corporate custom orders?
  
  Yes. For group orders, corporate gifts, or collaborations, please contact us directly for a tailored quote.